Question 1

Who is Black Gold Security?

Accepted Answer

Black Gold Security is a Johor-based security company headquartered in Johor Bahru. We deliver professional guarding, mobile patrols, alarm response and security systems to businesses and communities across Johor and the surrounding region.

Question 2

Which areas do you serve?

Accepted Answer

We operate across Johor state with a strong presence in Johor Bahru, Iskandar Puteri, Kulai, Pasir Gudang, Gelang Patah, Senai and surrounding districts.

Question 3

How do I contact you for a site assessment?

Accepted Answer

You can contact our client services team via phone at +607-3554949, email at contact@blackgoldsecurity.my, or submit a request through our website to arrange a complimentary site assessment.

Question 4

What security services do you offer?

Accepted Answer

We provide manned guarding (static guards), mobile patrols, guard dog, event security, CCTV installation & remote monitoring, access control system, visitor management system, body-worn cameras as-a-service, and guard patrol system

Question 5

Do you provide security for events and temporary jobs?

Accepted Answer

Yes. We offer event security packages for corporate functions, concerts, exhibitions and private events — including crowd control, access screening, VIP protection and traffic management.

Question 6

Can you supply guards on short notice?

Accepted Answer

Deployment timelines depend on several factors including site location, guard availability, and specific client requirements. The best way to determine how quickly we can mobilise guards for your site is to get in touch with us directly so we can assess your needs and advise the most suitable arrangement.

Question 7

Are your guards trained and vetted?

Accepted Answer

All guards undergo vetting, background checks and a mandatory induction that covers site procedures, emergency response, customer service and de-escalation. We run continuous refresher training and site-specific briefings before deployment.

Question 8

How do you ensure legal and regulatory compliance?

Accepted Answer

We operate in accordance with Malaysian labour and security regulations and maintain internal compliance checks, insurance, and standard operating procedures. Our operations team monitors any regulatory changes and updates training and processes accordingly.

Question 9

Do you provide documents and certificates for tendering?

Accepted Answer

Yes — we supply company profiles, insurance certificates, staff training records, and other supporting documents commonly requested in tenders and due-diligence checks.

Question 10

What security technology do you use?

Accepted Answer

We install and support CCTV (IP/analog), DVR/NVR recorders, access control systems, alarm systems, and integrate body-worn cameras and remote monitoring where required. We design solutions to suit site conditions and budget.

Question 11

Do you offer remote monitoring or a central monitoring service?

Accepted Answer

Yes. Our monitoring centre can provide 24/7 remote surveillance, alarm verification, and coordinated alarm response. Remote monitoring can be bundled with on-site guards or run as a standalone service.

Question 12

Can you integrate with existing systems?

Accepted Answer

Our technical team can assess and integrate new solutions with existing CCTV, access control and alarm systems to reduce duplication and optimise functionality.

Question 13

How is pricing determined?

Accepted Answer

Pricing is based on the type of service, number of guards, shift patterns, site risk profile, equipment needs and contract length. We provide a transparent quote after a free site assessment and risk evaluation.

Question 14

What contract lengths do you offer?

Accepted Answer

We offer flexible arrangements: short-term (daily/weekly) for events or temporary requirements, and long-term contracts (monthly/annual) for ongoing guarding and monitoring. Custom terms are available to suit client needs.

Question 15

Are there setup or hidden fees?

Accepted Answer

All fees are disclosed in the proposal. Setup charges for equipment, installation and one-off site mobilisation are itemised. We do not include hidden costs and provide detailed invoices.

Question 16

How do you respond to incidents and emergencies?

Accepted Answer

We follow documented incident response procedures: verify the event, alert client contacts, coordinate with our mobile units and local emergency services (eg. Polis Diraja Malaysia) where required, and produce an incident report with recommended follow-ups.

Question 17

What is your typical response time?

Accepted Answer

Response times vary by location. On-site guards can respond immediately. For alarm-only sites our mobile patrols aim to respond as quickly as local traffic and distance allow — typical targets are within 10–30 minutes for most urban locations in Johor.

Question 18

Do you work with local law enforcement?

Accepted Answer

Yes — we maintain professional relationships with local police and emergency services and will coordinate with them during incidents to ensure a swift and lawful resolution.

Question 19

Which industries do you serve?

Accepted Answer

We serve residential, manufacturing and industrial sites, construction sites, retail & shopping centres, schools & campuses, healthcare, logistics hubs and corporate offices.

Question 20

Can you support corporate or high-security clients?

Accepted Answer

We offer multi-layered security solutions for high-value or sensitive sites, including stricter personnel vetting, layered access controls and bespoke monitoring packages.

Question 21

Can you meet RBA, SEDEX, SMETA or other high-compliance client requirements?

Accepted Answer

Yes. Black Gold Security is experienced in working with clients that adhere to Responsible Business Alliance (RBA), SEDEX and SMETA audit standards. We maintain strict documentation, worker welfare policies, and transparent recruitment and HR processes to support clients with ethical sourcing and high-compliance frameworks. Our team can align our operations to meet specific compliance expectations for multinational and export-oriented organisations.

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